Frequently Asked Questions - Kezella

Question 1

How do I sign up my school on Kezella?

Accepted Answer

Getting started takes about 3 minutes. Click 'Sign Up' on our homepage, fill in your school's details, verify your account, and you're ready to start collecting fees. Our onboarding flow guides you through setting up your classes, students, and first fee collection.

Question 2

What plans are available and how is pricing structured?

Accepted Answer

Kezella offers a Free plan and a Pro plan. The Free plan supports up to 3 classes and 10 students at no transaction fee — ideal for small or new schools. The Pro plan is ₦150 per transaction and unlocks unlimited classes, unlimited students, investment access, priority support, scholarship access, and customized receipts. An Enterprise plan is also available for large institutions needing a fully tailored experience.

Question 3

Can I try Kezella before committing to a paid plan?

Accepted Answer

Yes. The Free plan has no time limit and no transaction fees. You can onboard your school, add up to 10 students across 3 classes, and collect fees immediately — all without entering a card. Upgrade to Pro whenever you're ready to scale.

Question 4

How does fee collection work?

Accepted Answer

Once you've set up your classes and students, you assign fees per class or per collection. Parents receive a payment link and can pay directly from their phones. You get notified instantly, and a tamper-proof receipt is automatically issued to the parent. All collections are reconciled on your dashboard in real time.

Question 5

Can I create collections beyond standard school fees?

Accepted Answer

Yes. Kezella supports custom collections for levies, events, excursions, and projects — anything beyond your regular term fees. You can create a new collection at any time, assign it to specific classes or all students, and track payments against it separately.

Question 6

Does Kezella support payment plans and reminders?

Accepted Answer

Yes. You can set up payment plans that allow parents to pay in installments across a term. Kezella automates reminders to parents with outstanding balances, reducing the back-and-forth for your bursary staff.

Question 7

How do I manage students and classes?

Accepted Answer

From your school dashboard you can add, edit, and deactivate student profiles; move students between classes; track each student's payment history and outstanding balance; and bulk-import students via a structured upload. Classes can be created with their own fee schedules and enrollment lists.

Question 8

What is the investment feature and how does it work?

Accepted Answer

The Kezella investment feature lets your school automatically set aside a configurable percentage of every fee payment into a low-risk investment instrument, powered by Cowrywise — a SEC-regulated investment platform. The remainder is paid directly into your school's bank account. Schools currently earn up to 15% interest per annum on invested funds. Participation is entirely optional and can be configured or turned off at any time from your settings.

Question 9

How secure is the Kezella platform?

Accepted Answer

All data is transmitted over HTTPS/SSL encryption. Payments are processed exclusively by Paystack, a PCI-DSS compliant payment processor — Kezella never stores card or bank account details. Access to your dashboard is protected by authenticated sessions, and we comply with the Nigeria Data Protection Regulation (NDPR).

Question 10

Does Kezella provide receipts?

Accepted Answer

Yes. Every successful payment automatically generates a branded, tamper-proof digital receipt that is accessible to both the school and the parent. Pro plan schools can also request customized receipt designs that include their school logo and preferred format.

Question 11

What academic calendar does Kezella use?

Accepted Answer

Kezella gives schools access to the government-approved Nigerian academic calendar, so your sessions and terms are always aligned with official dates. This is available on all plans including the Free tier.

Question 12

How do I access my child's payment portal?

Accepted Answer

Your child's school will share a link to their Kezella guardian portal. From there you can log in or create an account, view your child's profile, see outstanding balances, and make payments — all from your phone or browser, no app download required.

Question 13

Can I pay school fees in installments?

Accepted Answer

Yes, if your child's school has enabled payment plans. You can choose to pay the full term fee at once or spread it across part-term installments. The available options are set by the school and displayed at checkout.

Question 14

What payment methods can I use?

Accepted Answer

Payments are processed through Paystack, which supports debit and credit cards (Mastercard, Visa, Verve), bank transfers, and USSD. You can use whichever method is most convenient.

Question 15

Will I receive a receipt after payment?

Accepted Answer

Yes. A tamper-proof digital receipt is issued automatically as soon as your payment is confirmed. You can access it at any time from your guardian portal or download it as a PDF.

Question 16

How do I track my child's payment history?

Accepted Answer

Log in to your guardian portal and navigate to your child's profile. You'll find a full payment history showing all transactions — amounts paid, dates, the term they applied to, and receipt downloads.

Question 17

What happens if my payment fails or is debited but not confirmed?

Accepted Answer

If your payment was debited but not reflected, please wait a few minutes as bank processing can sometimes cause short delays. If the issue persists, contact your child's school bursary office with your transaction reference, or reach our support team at support@kezella.com. We will reconcile and resolve it promptly.

Question 18

Is my payment information stored by Kezella?

Accepted Answer

No. Kezella does not store your card number, bank account details, or any sensitive payment credentials. All payment data is handled exclusively by Paystack under PCI-DSS standards. Kezella only records the transaction outcome — amount, date, and status.

Question 19

Can I use Kezella for multiple children at the same school?

Accepted Answer

Yes. Your guardian account can be linked to multiple child profiles at the same school. Each child's fees, payment history, and receipts are tracked separately within the same account.