Our privacy policy

Last updated: October 5, 2025

At Kezella Technologies (“Kezella”, “we”, “our”, or “us”), your privacy matters. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, dashboard, mobile application, or any other service we provide (collectively, the “Service”).

By using Kezella, you agree to the terms of this Privacy Policy.

1. Information we collect

We collect information to provide and improve our Service. The types of information we collect include:

1.1 Personal Information

Information you provide when creating or using an account, such as:

Full name
Email address and phone number
School or organization details
Student or guardian details (as provided by schools)
Payment information (processed securely via third-party providers)

1.2 Automatically Collected Information

When you access Kezella, we may automatically collect:

Device information (type, operating system, browser)
Log data (IP address, time, date, usage duration)
Activity information (features used, pages viewed)
Cookies or similar technologies to improve user experience

1.3 Third-Party Information

We may receive information from trusted third parties such as:

Payment processors (e.g., Paystack)
School systems integrated with Kezella
Analytics providers for performance monitoring

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve the Kezella platform
Facilitate school management activities and communication
Process payments securely
Respond to inquiries and provide support
Comply with legal obligations and resolve disputes

3. Data Sharing and Disclosure

We do not sell or rent your personal information.

We may share your data only in the following cases:

With your school or institution: to enable account setup and record management.
With service providers: such as cloud hosting, analytics, and payment processors, under confidentiality agreements.
For legal reasons: if required by law, regulation, or court order.
In case of business transfer: if Kezella is acquired or merged, your data may be transferred as part of that process.

4. Payment Processing

All payments on Kezella are securely handled by third-party processors such as Paystack.

We do not store card or bank information.

Users should review Paystack’s Privacy Policy for more details on how payment data is processed.

5. Data Retention

We retain personal data only for as long as necessary to:

Fulfill the purposes stated in this policy;
Meet legal, regulatory, or contractual obligations; or
Resolve disputes and enforce agreements.

Once retention is no longer necessary, your data will be securely deleted or anonymized.

6. Your Rights

In compliance with the Nigeria Data Protection Regulation (NDPR) and other applicable laws, you have the right to:

Access the personal data we hold about you;
Request correction of inaccurate information;
Withdraw consent to processing (where applicable);
Request deletion of your data (“Right to be Forgotten”); and
Lodge a complaint with the Nigeria Data Protection Bureau (NDPB) if you believe your rights are violated.

7. Data Security

We implement technical and organizational measures to protect your data, including:

Encrypted data transmission (HTTPS and SSL)
Restricted access to sensitive information
Regular security audits and monitoring

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children’s Data

Kezella is designed for use by schools and parents.

Where we collect student information, it is done with the authorization of the school or guardian in compliance with child data protection principles.

We do not knowingly collect personal information directly from children without appropriate consent.

9. Cookies and Tracking

We use cookies and similar technologies to:

Maintain user sessions;
Improve performance; and
Understand usage patterns.

You can control or disable cookies through your browser settings, though some features of Kezella may not function properly if cookies are disabled.

10. International Data Transfers

While Kezella is based in Nigeria, we may use service providers that operate in other countries.

In such cases, we ensure your data is protected with appropriate safeguards in line with NDPR and international standards.

11. Changes to This Policy

We may update this Privacy Policy periodically.

If changes are significant, we will provide notice (e.g., via email or in-app notification). The “Last Updated” date will always reflect the current version.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us at:

hello@kezella.com

https://www.kezella.com

Lagos, Nigeria